Unforeseen accidents that render primary business owners unavailable can occur unexpectedly, presenting significant challenges. Whether due to sudden illness, injury, or the unfortunate event of the business owner’s passing, such emergencies can have catastrophic consequences for business operations and leave clients in a state of uncertainty. Regrettably, these occurrences are not uncommon in the web industry, and their repercussions extend beyond the business realm, affecting the lives of the owner’s family and clients who depend on their services.
In order to assist our customers, NETCAT provides complimentary “Business Continuity” services tailored for Web Developers, Hosting Resellers, and small MSPs. These services aim to alleviate concerns and uncertainties about the potential consequences of unexpected events, offering peace of mind and provide pathways through challenging times.
Support we can provide in an emergency includes:
- Acting as a technical contact to your designated contact
- Assisting with, or temporarily resolving your client’s urgent support requests
- Ensure vendors are paid and infrastructure remains online
- Assist your customers in off-boarding to a new provider
- Documenting current systems and assets (Infrastructure, vendors, domains, hosting services)
- Assist in the sale or wrapping up of the business
Frequently Asked Questions
Business Continuity FAQ’s
- Who is your Business Continuity Service For?
Our ‘Business Continuity’ service is intended for sole-traders or small compaines who have limited technical resources if the primary business owner becomes unavailable
- What is the process of getting started
The exact process will differ for every organsation, however the key steps are:
1) Contact us by phone or email to arrange a free 1 hour appointment
2) During the appointment we will discuss your business, enviroment, clients, processes and instructions
3) We will prepeare a Technical Business Continuity Plan tailored for your organisation and share it with you for your records
4) Organise a follow up call or additional familiarization as required.
5) Maintain regular contact to stay in touch
- How much does this service cost?
The base ‘business continuity’ service itself is complimentary and we will offer our full support to look after business and clients during times of need.
Once the situation is resolved, we reserve the right to bill for direct out of pocket expeneses occured by us and support costs if it exceeds 10 hours of billable support time. - How Is The Business Continuty Plan Activated?
Our business continuty plans are best activated by getting either the business owner or authorised emergency contact to give us a call on (03) 9112 5978
- Do I need to provide you our passwords or access?
Absolutely Not! We recommend you store a copy of your credentials and documentation with a trusted individual such as your lawyer or partner with clear instructions to share it with us as part of activating the Continuty Plan.
- I am having a business emergancy but am not a customer
That is ok.
Please give us a call on (03) 9112 5978 to discuss the situation and go over what information we require.