DIGITAL AGENCY BUSINESS
Technical Support For Your Website
NETCAT is an independent Australian digital agency specialising in providing advanced high-quality technical support to website owners and web developers who require additional assistance.
01.
Vendor Agnostic
We happily work with all hosting providers in the industry and alongside your current team to resolve the problem.
Any advice we give is objective, free from bias and we are not incentivised to upsell you hosting products or create tension with your existing developers
02.
Solution Focused
Our goals and approach to work are simple. Evaluate the concern and create a long term, cost effective solution that resolves the issue.
We start fresh on every case, do not look for excuses and are focused on giving you the best service
03.
Speak With A Real Person
Stop wasting hours on the phone talking to someone who doesn’t know what they are doing.
We have decades of experience in the web hosting scene and can clearly explain complex problems and provide ways to fix them.
OUR SERVICE LIST
What We Offer To You !
Some of the common services we offer but are not limited to include:
Technical Support
Our experts are available around the clock to troubleshoot issues and provide advice for your website or emails and provide prompt solutions.
We can work with your current provider and team to resolve the issue
Performance Optimisation
Is your site not running as fast as it should?
Let us give it a look over to establish a baseline, identify what is holding it back and provide solutions to get it snappy
Database Administration
Do you have a data problem? Let us help you with optimisation, query’s and data conversion, as-well as create custom tools and solutions
Malware Removal
Has your hosting account been compromised?
Let us expertly review what has happened and eliminate malicious changes to get you back up and running
Website Migrations
Not happy with your current host or need a little help to change providers?
Let us assist you find and move to a new host with minimal disruptions.
'White Label' Support
Are you a developer, digital agency or reseller needing a little extra technical assistance?
We offer a range of flexible support options to assist your business